SOI · INFORMATION

Soi support

A label that’s hard to read?
We’re here to listen.

Email mrtinanpha@gmail.com with your iPhone model, iOS version, Soi version and the steps that caused a problem. Only send a label photo if you wish to; hide personal information first.

Taking a readable photo

Include the whole Ingredients section. Keep the packaging flat, use good light, avoid glare and focus before taking the photo. Soi may ask you to try again if text is unclear or cut off. Unclear photos don’t use a free scan.

Try a sample without packaging

Open Settings → Get to know Soi → Try this label. The sample uses the real parser but does not use a free scan.

Delete saved scans

On Home, tap View all under Recent scans. Swipe left to delete one result, or choose Select → Select all → Delete selected. You can deselect everything and select only the results you want to remove. Deleted results cannot be recovered.

Restore Soi Pro

Use the same Apple Account that made the purchase, connect to the internet and open Settings → Restore purchases. Pro is a one-time lifetime purchase, not a monthly subscription.

Change the language

Soi supports English and Vietnamese. It follows your iPhone’s language preferences. Tap Settings → Language in Soi to open iOS Settings, where you can change the preferred app language when iOS offers the language selector.

No sound?

Enable Sounds in Soi Settings, then check your volume and your iPhone’s silent mode. Soi respects silent mode.

A score or an additive seems wrong

Always compare results with the original label. Recognition can miss or misread text, and source assessments may be outdated. Read the data and scoring method. Soi does not assess overall nutrition, diagnose conditions or confirm allergy suitability.